Terms of service

These Terms of Service govern your use of adriannapapellax.shop and purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts mandatory consumer rights that cannot lawfully be excluded.

1. Definitions

In these Terms:

“Store”, “we”, “us” and “our” refer to adriannapapellax.shop in connection with operation of the online store.

“You”, “your” and “customer” refer to a person visiting the website or purchasing goods through the store.

“Products” means goods offered for sale through adriannapapellax.shop.

2. Eligibility and Lawful Use

You may use our store only for lawful purposes.

By placing an order, you confirm that you have legal capacity to enter into the relevant transaction or are otherwise legally authorised to do so.

You must not use our website:

• For unlawful or fraudulent purposes;
• To transmit malicious software;
• To interfere with website security;
• To attempt unauthorised access to systems or accounts;
• To impersonate another person;
• To provide intentionally false transaction information; or
• In a manner that infringes the rights of another person.

3. Shopify Platform

Our ecommerce store is operated using Shopify technology.

Shopify provides the ecommerce infrastructure through which products and services may be offered, but purchases made from this store are transactions with the relevant store operator and not a purchase of goods from Shopify itself. Shopify's own guidance confirms that Shopify provides software and services to merchants rather than directly selling merchants' products to their customers.

4. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, pricing, sizes, colours and availability.

Minor variations can occur because of production processes, photographic lighting or display settings.

Customers are responsible for selecting the appropriate available size, colour, quantity or variation before submitting an order.

Nothing in this section reduces statutory rights where goods are materially misdescribed or otherwise fail to conform to the contract.

5. Prices

Prices are those displayed through the store at the relevant time, subject to correction of genuine errors where permitted by law.

The total payable amount will be displayed before you submit the order.

We will not intentionally impose undisclosed product charges after checkout.

6. Orders

Submitting an order constitutes an offer to purchase the selected products.

We may reject or cancel an order where reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorised;
• Fraud or unauthorised activity is reasonably suspected;
• Delivery information is materially incomplete;
• A material pricing or technical error has occurred; or
• We are legally prohibited from completing the transaction.

Where payment has already been collected for an order we do not accept or subsequently cancel, the relevant amount will be refunded.

7. Payment

Customers must provide valid and authorised payment information.

Payments may be processed by third-party payment providers.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

We may carry out reasonable fraud-prevention and payment-verification procedures.

8. Promotions and Discounts

Promotions, discounts or coupon codes may be subject to additional terms displayed with the relevant offer.

Unless otherwise stated:

• Promotions cannot be redeemed for cash;
• Discounts cannot be applied retrospectively to previously completed orders;
• A promotion may be withdrawn or corrected where there is a genuine error; and
• Promotional activity does not limit statutory consumer rights.

9. Shipping

All orders qualify for free standard shipping.

Our estimated standard delivery timeframe is 15–20 days, unless a different period is clearly stated before purchase.

Further information is provided in our Shipping Policy.

UK legislation generally requires delivery within the agreed period or, if no alternative has been agreed, without undue delay and within the applicable statutory timeframe.

10. Risk in Goods

Where applicable UK consumer law applies, responsibility for goods generally remains with the trader until the customer, or a person identified by the customer, takes physical possession of the goods, subject to rules applying where the customer independently appoints a carrier.

11. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable law.

For most qualifying online purchases, UK consumers have a statutory cancellation period after receiving goods, as well as separate rights where goods are faulty or non-conforming.

Nothing in these Terms limits those rights.

12. Faulty or Non-Conforming Products

Goods supplied to consumers must satisfy applicable statutory standards.

Where a product is faulty, damaged, misdescribed or otherwise fails to comply with applicable statutory requirements, customers may have rights to reject the product, request repair or replacement, receive a price reduction or obtain another statutory remedy depending on the circumstances.

Contact us at:

info@adriannapapellax.shop

13. Website Availability

We aim to keep our website reasonably available but do not guarantee uninterrupted or error-free access.

Access may temporarily be restricted because of:

• Maintenance;
• Security incidents;
• Hosting problems;
• Technical faults;
• Network failures; or
• Events outside our reasonable control.

Where a website interruption affects an existing order, statutory and contractual rights relating to that order remain unaffected.

14. Intellectual Property

Unless otherwise stated, website materials including text, graphics, layout, design elements and original store content are protected by applicable intellectual-property laws.

You may use website content for ordinary personal shopping purposes.

You must not reproduce, distribute, commercially exploit, modify or systematically extract protected website content without appropriate permission or another lawful basis.

Nothing in this provision claims ownership of intellectual property legally belonging to third parties.

15. Reviews and Customer Content

Where customers are permitted to submit reviews, photographs or other content, such content must not:

• Be unlawful;
• Be fraudulent or knowingly misleading;
• Infringe intellectual-property rights;
• Contain malware;
• Contain unlawful threats or harassment; or
• Misrepresent the customer's experience.

We may moderate or remove content where reasonably necessary for legal, security or platform-integrity reasons.

16. Third-Party Services

Some website functionality may be provided by third parties, including payment processors, delivery providers or technology providers.

Third-party services may be governed by their own terms and privacy practices.

Nothing in this section reduces our responsibility where applicable consumer law makes us responsible for performance of our own contract with you.

17. Privacy

Our processing of personal information is described in our Privacy Policy.

Customers should review the Privacy Policy before using the store.

18. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or restricts:

• Statutory consumer rights;
• Liability for fraud or fraudulent misrepresentation;
• Liability for death or personal injury caused by negligence where such liability cannot lawfully be excluded; or
• Any other liability that applicable law prohibits us from excluding.

Where legally permitted, we are not responsible for losses that were not reasonably foreseeable consequences of a breach or for purely commercial losses suffered by a person acting for business purposes rather than as a consumer.

19. Events Outside Reasonable Control

We are not responsible for delay caused exclusively by events genuinely outside our reasonable control where applicable law permits such relief.

Where such an event affects an order, we will take reasonable steps to minimise its effects and communicate appropriately with the affected customer.

Mandatory rights relating to delivery, cancellation or refunds continue to apply.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or removed only to the minimum extent necessary, and the remaining provisions will continue to apply where legally possible.

21. No Waiver

A delay or failure to enforce a contractual right does not automatically constitute a permanent waiver of that right.

22. Changes to These Terms

We may update these Terms from time to time.

Changes will apply prospectively from the date the updated Terms are published unless applicable law requires otherwise.

Terms applicable to an order already concluded will not be retrospectively altered in a way that unlawfully reduces the customer's rights.

23. Governing Law and Consumer Rights

These Terms are subject to applicable UK law.

Where the laws of England and Wales govern a transaction, nothing in these Terms deprives consumers resident in Scotland or Northern Ireland of mandatory protections available to them under applicable law or any right to bring proceedings in a court available to them under mandatory jurisdiction rules.

24. Entire Agreement

These Terms, together with the applicable product information, order confirmation, Privacy Policy, Shipping Policy and Return and Refund Policy, form the contractual framework governing purchases through adriannapapellax.shop, subject always to mandatory law.

25. Contact

Questions concerning these Terms may be sent to:

adriannapapellax.shop
Email: info@adriannapapellax.shop