Shipping policy

This Shipping Policy explains how orders placed through adriannapapellax.shop are processed, shipped and delivered.

For shipping questions, contact:

info@adriannapapellax.shop

1. Free Standard Shipping

All orders placed through adriannapapellax.shop qualify for free standard shipping.

There is no standard shipping charge added to qualifying orders.

Any alternative delivery option, if ever offered, will display the applicable price and delivery information before the customer confirms the purchase.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

Unless a different timeframe is clearly displayed during checkout for a particular order, customers should normally expect standard delivery within approximately 15–20 days.

The delivery estimate may include reasonable order-processing and transit time.

Delivery estimates are provided in good faith based on normal fulfilment and carrier conditions.

3. Legal Delivery Rights

Our delivery estimates do not remove statutory rights.

Under UK consumer rules, goods must generally be delivered within the timeframe agreed with the customer. Where no different delivery period is agreed, goods should normally be delivered without undue delay and within 30 days after the contract is entered into.

If we become aware that an order is likely to be materially delayed, we may contact the customer where reasonably possible.

4. Order Processing

After an order is submitted, it may undergo routine processing before dispatch.

Processing can include:

• Payment confirmation;
• Fraud-prevention checks;
• Verification of order details;
• Product preparation;
• Packaging; and
• Transfer to the relevant delivery provider.

Customers will receive order-related information using the contact details provided during checkout.

5. Shipping Confirmation and Tracking

Where tracking information is available for an order, it may be provided by email or through the order-status functionality associated with the store.

Tracking information may take time to become active after a parcel is transferred to a carrier.

Temporary delays in tracking updates do not necessarily mean the parcel has stopped moving.

6. Correct Delivery Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, please check:

• Recipient name;
• House or building number;
• Street;
• Town or city;
• Postcode; and
• Any other delivery information requested.

If you discover an error after submitting an order, contact:

info@adriannapapellax.shop

We will attempt to assist where reasonably possible.

However, changes cannot always be made after processing or dispatch has begun.

7. Delivery Delays

Although we aim to deliver within the stated 15–20-day estimate, delays can occasionally arise because of circumstances such as:

• Carrier disruption;
• Severe weather;
• Transport disruption;
• High seasonal order volumes;
• Security checks;
• Incorrect or incomplete delivery details; or
• Other circumstances outside normal fulfilment operations.

Where applicable law gives you a right to cancel because of late delivery, this policy does not restrict that right.

8. Missing Orders

If an order has not arrived within the expected timeframe, contact:

info@adriannapapellax.shop

Please include your order number and the email address used to place the order.

We may review available tracking information and contact the relevant delivery provider where appropriate.

Customers will not be required to surrender statutory rights merely because a carrier is investigating a parcel.

9. Damaged Parcels

If a product arrives damaged, contact us as soon as reasonably possible at:

info@adriannapapellax.shop

Providing clear photographs of visible damage, packaging and the affected product may assist our investigation.

Your statutory rights concerning faulty or damaged products remain unaffected.

10. Incorrect Items

If you receive a product different from the product ordered, please contact:

info@adriannapapellax.shop

We will review the order and provide appropriate instructions.

Customers will not be expected to bear return costs where applicable law requires us to correct an incorrect delivery at our expense.

11. Multiple-Parcel Deliveries

Where an order contains multiple products, products may occasionally arrive in separate parcels.

Separate parcels can have different tracking references and may arrive on different dates within the applicable delivery period.

12. Failed Delivery Attempts

Where a carrier is unable to complete delivery, it may:

• Attempt delivery again;
• Leave instructions;
• Transfer the parcel to a collection location; or
• Return the parcel to the sender.

Customers should follow legitimate carrier instructions where appropriate.

If assistance is required, contact info@adriannapapellax.shop.

13. Responsibility for Goods During Delivery

For UK consumer transactions, the trader generally remains responsible for goods until the customer or another person identified by the customer takes physical possession of them, except in certain circumstances where the consumer independently contracts with a carrier.

Accordingly, a delivery problem caused by a carrier does not automatically remove the customer's rights against the seller.

14. Order Cancellation

If you wish to cancel before dispatch, contact us promptly at:

info@adriannapapellax.shop

Where dispatch can still reasonably be stopped, we will attempt to cancel the order.

If the parcel has already been dispatched, the cancellation and return procedure described in our Return and Refund Policy may apply.

15. Returns After Delivery

Shipping and delivery are separate from your rights to cancel or return qualifying purchases.

For full information about cancellations, returns, faulty products and refunds, please review our Return and Refund Policy.

16. Free Shipping and Refunds

Because all orders receive free standard shipping, customers do not pay an ordinary outbound standard-shipping charge.

Accordingly, where a qualifying cancellation requires reimbursement of the ordinary standard-delivery charge, the amount attributable to standard shipping will normally be £0, because no standard-shipping charge was paid.

UK rules generally require reimbursement of ordinary standard delivery costs where the consumer paid such costs in a qualifying cancellation, although an enhanced premium-delivery amount above standard delivery does not necessarily have to be reimbursed.

17. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, operational procedures or legal requirements.

Changes will not retrospectively remove rights that have already arisen in relation to an existing order.

18. Contact

For questions about shipping, tracking, delayed deliveries, damaged parcels or missing orders, contact:

adriannapapellax.shop
Email: info@adriannapapellax.shop