Refund policy

Thank you for shopping with adriannapapellax.shop.

We want customers to understand clearly how cancellations, returns, refunds, damaged products and faulty products are handled.

This Return and Refund Policy applies to purchases made directly through adriannapapellax.shop.

Nothing in this policy is intended to exclude, limit or replace any mandatory consumer right provided by UK law.

1. Statutory Right to Cancel Online Purchases

For most goods purchased online, UK consumers generally have the right to cancel their purchase without giving a reason.

You may notify us that you wish to cancel a qualifying order at any time from the date the contract is concluded until 14 days after the day on which you receive the goods.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

If an order contains multiple products delivered separately, the statutory cancellation period may be calculated from receipt of the last qualifying item where applicable under law.

To exercise your cancellation right, email:

info@adriannapapellax.shop

Please clearly state that you wish to cancel or return your purchase and provide sufficient information for us to identify your order.

Providing your order number, name and email address used for the purchase will normally help us process the request more quickly.

You do not need to provide a reason for exercising a statutory cancellation right.

2. Return Instructions

Before sending a product back, please contact us at:

info@adriannapapellax.shop

We will provide the appropriate return instructions for your order.

Products should not be sent to an address obtained independently from a package label, carrier record or unrelated website unless we have confirmed that address as the appropriate return destination.

The customer remains responsible for following the return instructions provided for the specific order.

3. Condition of Returned Products

Customers are entitled to inspect products in a manner reasonably comparable to how they could inspect them in a physical shop.

For example, clothing may generally be carefully tried on to assess fit and appearance.

However, customers should not use, wear, wash, alter, damage or handle products beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Where legally permitted, we may reduce a refund to reflect diminished value caused by handling beyond what would reasonably be permitted in a shop.

Where reasonably possible, returned products should include the original packaging, accessories, labels and other components supplied with the order.

Absence of original packaging will not automatically remove statutory rights where those rights otherwise apply.

4. Return Shipping Costs for Change-of-Mind Returns

Where a customer exercises a change-of-mind cancellation right and the goods are not faulty, damaged, incorrect or misdescribed, the customer may be responsible for the direct cost of returning the products where permitted by applicable law and where properly informed of that responsibility.

We recommend using a reasonably secure and trackable return method.

Customers should retain proof of shipment until the return and refund have been completed.

This section does not apply where applicable law requires us to bear the return cost, including certain cases involving faulty, damaged, incorrect or non-conforming goods.

5. Faulty, Damaged, Incorrect or Misdescribed Goods

The statutory cancellation rights described above are separate from your rights where products are faulty or do not conform to the contract.

Under the Consumer Rights Act 2015, goods supplied to consumers must satisfy applicable statutory standards, including requirements relating to satisfactory quality, fitness for purpose and conformity with description.

Qualifying consumers generally have a 30-day short-term right to reject faulty goods, subject to the requirements and exceptions contained in the legislation. After that period, remedies may include repair or replacement and, where those remedies are unavailable, unsuccessful or not provided appropriately, a price reduction or final right to reject may apply.

If you receive an item that appears faulty, damaged, materially different from its description or different from what you ordered, contact:

info@adriannapapellax.shop

Please provide your order details and a clear description of the issue.

Photographs may be requested where reasonably useful for establishing the nature of visible damage or an incorrect item, but requesting photographs does not remove any statutory right.

Where a product is confirmed to be faulty or otherwise non-conforming and applicable law requires us to bear reasonable return costs, we will do so.

6. Products Excluded From Change-of-Mind Cancellation

Certain categories of products may be exempt from the statutory change-of-mind cancellation right.

Depending on the product and circumstances, exemptions can include:

• Products made to a customer's specification or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health-protection or hygiene reasons if they become unsealed after delivery; and
• Other goods specifically excluded by applicable law.

These exemptions do not remove statutory remedies where the product is faulty, misdescribed or otherwise legally non-conforming.

7. Refunds Following Cancellation

Once a valid cancellation and return have been processed, refunds will be made in accordance with applicable UK law.

For goods, a trader may generally withhold reimbursement until the goods have been received back or until the consumer provides evidence of having returned them, whichever occurs first where the applicable rules permit. Refunds must then be made within the legally required timeframe.

Because adriannapapellax.shop provides free standard shipping on all orders, there is normally no original standard-delivery charge to reimburse.

Refunds will normally be returned to the original payment method unless another method is expressly agreed and permitted by law.

Processing times after a refund is issued may vary according to the customer's bank, card issuer or payment provider.

8. Partial Returns

Where an order contains multiple products, customers may return only the qualifying products they wish to cancel unless the items form a single inseparable commercial unit or applicable law requires otherwise.

Any refund will be calculated by reference to the products validly returned or cancelled.

9. Exchanges

We may not always be able to guarantee direct exchanges because availability can change.

Where an exchange cannot be provided, customers may return a qualifying item in accordance with this policy and place a new order for the preferred size, colour or product.

This does not affect statutory repair or replacement rights for faulty goods.

10. Sale and Promotional Products

Products purchased during a sale or promotion remain subject to applicable statutory consumer rights.

A genuine price reduction does not remove the legal right to appropriate remedies where a product is faulty or otherwise does not conform to the contract.

Any promotional terms that apply in addition to this policy will be displayed with the relevant promotion.

11. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

info@adriannapapellax.shop

Where the order has not yet entered a stage at which dispatch cannot reasonably be stopped, we will attempt to cancel it.

If an order has already been dispatched, you may need to receive it and then follow the applicable cancellation and return procedure.

Your statutory rights are not affected.

12. Refused or Unclaimed Deliveries

Simply refusing delivery or failing to collect a parcel may not provide us with enough information to identify that you intend to exercise a cancellation right.

To avoid unnecessary delays, please notify us directly at info@adriannapapellax.shop if you intend to cancel an order.

13. Refund Delays

If we have confirmed that a refund has been issued but it does not appear in your account, please first allow the normal processing time used by your payment provider.

If you believe an unreasonable period has passed, contact:

info@adriannapapellax.shop

We will review the transaction information available to us.

14. Statutory Rights

Nothing in this Return and Refund Policy excludes or restricts rights that cannot lawfully be excluded under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or other applicable UK consumer legislation.

15. Contact

For cancellations, returns, refunds or product problems, contact:

adriannapapellax.shop
Email: info@adriannapapellax.shop